Legal
Privacy Policy
Last updated: May 2025
NovaStack ("we", "us", or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
We collect information you voluntarily provide — such as your name, email address, and message content when you contact us via the contact form or email. We do not collect payment information directly; any transactions are handled by third-party processors.
2. How We Use Your Information
We use the information you provide solely to respond to your enquiries, deliver requested services, and improve our products. We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Cookies & Analytics
Our website may use essential cookies to maintain session state. We do not use third-party advertising cookies. If we use analytics, we do so in a privacy-preserving manner (e.g., aggregated, anonymised data only).
4. Data Retention
Contact form submissions and email correspondence are retained for a maximum of 24 months, after which they are permanently deleted. You may request deletion at any time.
5. Your Rights
You have the right to access, correct, or delete any personal data we hold about you. To exercise these rights, contact us at the email below. We will respond within 30 days.
6. Security
All data is transmitted over HTTPS. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
7. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance.
8. Contact
If you have any questions about this privacy policy or how we handle your data, please reach out:
[email protected]